Ongles Magique Policies

APPOINTMENT POLICY

• Booking appointments in advance are highly recommended.

• Walk-ins are welcome based on availability.

• Please arrive around 5–10 minutes before your scheduled appointment.

LATE ARRIVAL POLICY

• Clients arriving more than 15 minutes late may need to reschedule or appointment may be canceled.

• Late arrivals may result in shortened service to avoid delaying other customers.

CANCELLATION & NO-SHOW POLICY

• We kindly request at least a 24 hour notice for cancellations.

• Repeated no-shows may require a deposit or refusal of service for future bookings.

PAYMENT POLICY

• We accept cash and major credit/debit cards.

• Clients are expected to prepare payment before service.

• Prices are subject to change without notice.

• All services must be paid in full at checkout.

REFUND POLICY

• We have no-refund policy.

• If you are unsatisfied, please notify us before leaving so we can make adjustments.

REPAIR & FIX POLICY

• Complimentary fixes are available within 7 days of your appointment (does not apply to long nails and special designs).

• Repair outside of this timeline will cost $5 per finger (no exceptions).

HEALTH & SAFETY POLICY

• Clients with open wounds, nail fungus, etc, will be asked to reschedule.

• We reserve the right to refuse service for any health and safety reasons.

• If you have any health concerns, medical conditions or diabetes, please inform us before your service.

• We cannot be held responsible for any issues if we are not aware in advance.

CHILDREN POLICY

• If you have children, they must be supervised by you at all times.

• Unattended children are not permitted in the service area.

PERSONAL BELONGINGS POLICY

• We are not responsible for any lost or damaged personal items.

SERVICE GUARANTEE

• We strive for 100% satisfaction, please express any concerns during your service.

RIGHT TO REFUSE SERVICE

• We reserve the right to refuse service to anyone for inappropriate behavior, health concerns or any policy violations.

RESPECT POLICY

• We want to maintain a respectful and relaxing environment.

• Rude, inappropriate or disruptive behavior will not be tolerated.